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Returns & Exchange Policy

Welcome to our Returns & Exchange Policy. Here you will find an information what to do if something went wrong.


  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
       Note: If the item is not in its original condition, is damaged or missing parts for reasons not due to our error you are not eligible for Refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


  • We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to:
                                      GROW from Nature                      
                                      Calçada da Baleia Ericeira 29A
                                      2655-238 Ericeira, Portugal



  • To return your product, you should mail it to the indicated address above.


  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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